MONITORING AND EVALUATION STRATEGY AND QUALITY SERVICE DELIVERY OF PROCESSING FIRMS: EVIDENCE FROM CROSS RIVER STATE, NIGERIA.
Author(s): Essien Ubi Oden, Brown Egbe Isokon, Joseph Ndifon Ndifon, Paul Njama Paul Asu, Ricketts Akin Augustus, Otu Joseph Abaju, Usibe Martin I.
Institute(s): Department of Business Management University of Calabar
Volume 4 / Issue 1
Abstract
Monitoring and evaluation strategies are increasingly recognised as being essential for firms performance. However, the contextual approach for which monitoring and evaluation strategies can be effectively utilized as tools for quality service delivery remain underexplored. This study examines how monitoring and evaluation strategies affects service delivery and firms performance in Cross River State. The paper adopted the quantitative method of analysis, using simple percentages and multiple regression analysis to test the hypothesis using SPSS. The findings revealed that monitoring and evaluation strategies that align with environmental scanning, environmental analysis and feedback mechanisms positively enhances quality service delivery of processing firms. While monitoring and evaluation enhances firms performance generally, this paper highlights that effective quality service delivery depend on environmental scanning, environmental analysis and feedback mechanisms. Based on these findings, we propose the development of structurally responsive frameworks that embodies environmental scanning, environmental analysis and feedback mechanisms across global business contexts.
Number of Pages: 14
Number of Words: 5743
First Page: 133
Last Page: 145